The Lock Company membership for ongoing care
A professional locksmith care membership for customers who want their home looked after over time. SecureCare™ gives you planned support, trusted advice and a continuing relationship with The Lock Company.
Why SecureCare?
SecureCare™ is for customers who want a trusted locksmith relationship in place before something needs urgent attention. It gives your locks, doors and everyday security a planned route for professional care, with clear advice from people who understand how homes are actually used.
The aim is simple: make it easier to look after the parts of your home that keep you safe, settled and in control. If something needs attention, TLC can explain the options calmly and help you decide what should happen next.
Member benefits
SecureCare™ is built for customers who value a continuing relationship with TLC, not one-off emergency-only support. The benefits are designed to make planned care simpler and future lock problems easier to deal with.
Member requests can be handled through a clearer priority booking route.
Regular checks help identify wear, stiffness and alignment issues early.
Maintenance can reduce the chance of avoidable failures, without guaranteeing prevention.
Suitable door and lock adjustments can be discussed during planned visits.
Locks, cylinders and moving parts can be checked and maintained appropriately.
Membership plans can include labour discounts for future approved work.
Get practical advice on sensible improvements for your property.
A clearer route to contact TLC when something changes or needs attention.
How it works
Select the SecureCare™ level that fits your home, property or portfolio.
A TLC engineer checks the agreed locks, doors and everyday security points.
Suitable lubrication, checks and adjustments are carried out where appropriate.
When you need help, membership gives you a clearer support route.
Membership plans
Prices and inclusions are treated as configurable content. They are rendered from the SecureCare™ content model and can be updated without changing the template.
£7.99 per month
Designed for homeowners who want regular lock care and straightforward support.
Popular membership
£12.99 per month
Designed for customers who want a higher level of planned care and member support.
£19.99 per month
Designed for landlords and managing agents who need organised lock maintenance records.
Many lock failures begin with doors gradually moving out of alignment. Regular adjustment, lubrication and servicing can help prevent unnecessary wear, improve reliability and extend the working life of your locks.
What’s included
Prevention, not pressure
Minor faults often become major failures because locks and doors are used every day. A stiff key, loose handle or door that needs lifting can seem manageable until the mechanism stops engaging properly.
Routine maintenance helps identify wear before emergency attendance is required. It does not guarantee that a lock will never fail, but it gives you a practical way to look after the hardware before small issues become more expensive or inconvenient.
Questions customers ask
These answers explain the membership at a customer-safe level. Commercial terms, cancellation details and plan inclusions should always be confirmed when joining.
SecureCare™ is TLC’s locksmith maintenance membership. It is designed to help customers look after locks, doors and everyday security through planned inspection, maintenance and member support.
Cancellation terms should be confirmed when joining. The page uses configurable membership content so commercial terms can be updated without changing the template.
SecureCare™ provides member support and priority booking benefits, but it should not be read as a guarantee that emergencies can be prevented or attended within a fixed time.
Maintenance visits are arranged with TLC so the engineer can inspect the relevant locks and doors at a suitable time.
SecureCare™ Landlord is designed for landlords and managing agents. Commercial or multi-site requirements should be discussed with TLC so the right arrangement can be confirmed.
The engineer explains any recommended repair or replacement before work is carried out, so you can decide how to proceed.
Customer reassurance
SecureCare™ is built around straightforward advice. If work is recommended, the engineer explains why, what the options are and what should happen next before any additional work is carried out.
Ready when you are
SecureCare™ gives you a calmer way to look after locks, doors and everyday security, with planned maintenance and professional support from TLC.